I want to make a complaint about my journey. We're very sorry to hear there was a problem with your journey. Let us know exactly what happened and we'll look. Figures from the Office of Rail and Road show that Virgin's west coast service received more than complaints per passengers in. Whatever you want to say, we'd love to hear from you. Just choose from the list of contacts. Don't forget you can always take a look at our FAQs to save time.